TirBid FAQ

General Questions

1. What is Tirbid.com?
   If you are new to Tirbid.com, then welcome! You’ve arrived at the best destination for bringing Shippers and Providers together in order to transport all kinds of things – from household items, to furniture, fragile artwork, and even full-size automobiles!
2. Getting started on tirbid.com?
   In order to learn how the site works, we recommend you visit the “How it Works” section. In this section all of the major tasks have walkthrough instructional documents, helping you get acquainted with the system within minutes.
3. What is Shipper?
   A “Shipper” is the term for anyone who has an item that they want to move from one place to another. Shippers connect with “Providers” who are able to transport the item for the Shipper.
4. What is a Transportation Service Provider?
   Known as “Providers,” these people are either individuals or companies that offer transportation services. Some of them will transport your stuff across the country, and some may just help within your town. You can see the ratings and feedback for each Provider by visiting the Provider Directory.
5. What is the Tirbid.com Provider Directory?
   The Provider Directory is a list where you can browse through the profiles of various Providers who are members of the website. You can browse by geographic area and see Provider feedback ratings within the Directory. Clicking on any individual Provider will take you to the detail page, where you can learn all the important information about that Provider and get in contact with them if you need to get something shipped.

Registration

1. How to register on tirbid.com?
   To register, click on the “Register” link on the home page of Tirbid.com. You will need to enter basic information, and then click submit. You will receive a verification email within 30 minutes (usually it is instantaneous). Follow the link in the verification email and complete the remaining profile questions. Then, your account will be ready and you can log in with your username and password.
2. I didn’t receive verification email, what do I do?
   If you didn’t receive email verification after 30 minutes, then the message may have gotten trapped in your spam or junk mail folder. Check your spam or junk folder for any message from tirbid.com. If the message is not in the spam or junk file, then it is possible that your email address was entered incorrectly. You can try logging in and following the on-screen messages in order to get a new verification email.

Profile

1. How do I edit my personal and account information?
   When you are logged in, look at the upper right corner of the screen and select Profile -> My Profile. In this page, you can click the “edit” link next to any section for which you’d like to change your information. Be sure to click the “Update” button when you are ready to make the changes.
2. How do I change my password?
   When you are logged in, look at the upper right corner of the screen and select Profile -> Change Password. You will then be prompted to enter your new password twice (to confirm). When you’ve filled in both fields, press the “Change” button and your password will be changed.
3. What is my tirbid.com username?
   Your username is the name other members on the website see when referring to you and your account. If you are a Shipper, the username can be whatever you want. If you’re a Provider company, then you should enter your company name as the username. To see or change your username, click Profile -> My Profile in the upper right of the screen.
4. How do I add photo to my tirbid profile?
   Click on Profile -> My Profile in the upper right of the screen. Once you’re on your profile page, click the “edit” button next to your “Description.” You can scroll down and see the area where you can upload a profile photo. Providers can also upload other photos such as commonly transported items or company snapshots.
5. How do I close my tirbid account?
   To close your tirbid.com account, click on Profile -> Close Account in the upper right of the screen. A popup window will ask if you’re sure, and if you click “Ok” then your account will be closed.

Listing Cargo

1. How do I list a cargo?
   Once you’re logged on, click on Cargo -> List a Cargo in the upper right of the screen. You will then begin the process of listing your cargo for transport. Simply follow the pages and fill out the various fields to describe the cargo. Once you’ve completed the listing, it will await a bid from a Provider.
2. How do I edit my cargo?
   Once you’re logged on, click on Cargo -> My Cargo in the upper right of the screen. The page will then display all the cargo you’ve listed. Simply click the “edit” link under any cargo title to make changes to that specific cargo shipment.
3. How do I delete my cargo?
   Once you’re logged on, click on Cargo -> My Cargo in the upper right of the screen. The page will then display all the cargo you’ve listed. Simply click the “delete” link under any cargo title to delete it from your profile and from the site database.
4. How do I relist my cargo?
   If you want to relist cargo, you first click on your Cargo -> My Cargo link in the upper right of the screen. On the My Cargo page, there will be “Expired Cargo” highlighted in a light pink color. On these cargos, just click the “relist” link and you will then be able to make any changes to the listing (such as new dates, etc.) before confirming it. Once you click “save” the cargo will be relisted and ready for bids from Providers.

Bidding on Cargo

1. How do I place a bid?
   To place a bid, you first need to make sure you have purchased bids (to purchase bids, click on Bid -> Buy Bids). When you have bids ready, you can simply click on the title of any shown cargo listing. If the cargo is available for you to bid on, you can scroll down to the bottom of the cargo details and click the “Place Bid” button. Then, just fill out the amount you want to bid and any special information in the Description field. Click the “Bid” button and the Shipper will be notified of your bid and can choose to accept.
2. How do I accept a bid?
   If you’re a Shipper and a Provider has placed a bid on your cargo, simply click on your cargo detail page and scroll to the bottom where you will see all bids that have been placed for you. If you see a bid that is acceptable, click the “Accept Bid” link and the Provider will be notified. He or she will then be able to see your contact details, and is responsible for making contact with you.
3. How do I decline a bid?
   If you’re a Shipper and a Provider has placed a bid on your cargo, simply click on your cargo detail page and scroll to the bottom where you will see all bids that have been placed for you. If you see a bid that is not acceptable, click the “Decline Bid” button and the bid will be rejected.
4. How do I request a bid?
   Occasionally you may find Providers who are perfect for your needs. To get them to bid on your cargo, just click on their profile detail page and click on the “Request Bid” link.
5. Do I have to accept bids?
   No. You can leave bids open or choose to reject them. You have no obligation to accept any bids.
6. How can I receive more bids for my cargo?
   If you’re not receiving bids it is probably due to one of three reasons:

   • There are no Providers in your area
   • Your budget is too low (not worth it for the Providers)
   • Your time constraints are too strict, or your cargo too large or problematic

   
   The best way to overcome all three of these issues is to raise your budget. If your budget is high enough, you will get a Provider! Regarding the 3rd reason mentioned above, you can also try making your pickup and delivery timeframe more flexible.

Buying Bids

1. What are bids packages?
   In order to place bids on cargo orders, you need to first purchase bids through the tirbid.com website. Bids are sold in packages, with some discounts for ordering higher amounts of bids. If you run out of bids, you can buy more at any time.
2. How do I pay for bids?
   You can pay for bids with any standard credit card. The process of checkout takes only a couple minutes. Once you’ve purchased the bids, they will be immediately available in your account.
3. Why do I have to buy bids?
   Revenue from bid sales is how tirbid.com makes its money, improves its site, and offers its services to visitors. If you’re a transportation company and need lots of bids, consider purchasing an “unlimited bids” package to save money.

Provider Directory and Sponsored Listings

1. What is a tirbid.com Sponsored Listing?
   Sponsored Listings are a way for Providers to stand out from the crowd. With a Sponsored Listing, a Provider makes it more likely that Shippers will contact them and request bids. This strategy can be very effective if you’ve built up a good reputation, as Shippers will see your sponsored placement and be drawn to your feedback rating.
2. How much I have to pay for Sponsored Listing?
   There are several options to pay for Sponsored Listing positions. Generally, each geographic region you’d like to sponsor will cost $20 for one month of time. You can add additional regions and additional months if you’d like.
3. How does Providers Directory work?
   The Providers Directory is a list of all Providers who have signed up with tirbid.com. In the Directory you can see Provider information at a glance, including feedback ratings, and can search the Directory based on your geographic location. Providers can be contacted directly from their detail pages and bids can be requested from them.
4. How to ad my business to tirbid Provider Directory?
   By becoming a Provider on tirbid.com, you are automatically included in the Directory. You company and location information that you enter will be used to help users find you.

Tracking Cargo

1. What is the Track Cargo feature?
   Track Cargo is one of the most popular features on tirbid.com. When a Provider is transporting a shipment, he or she can update the location periodically from within their account. When the location is updated, it will appear on a Google Map on the cargo detail page. While this is a fun feature, it also allows Shipper not to worry where their cargo has gone. Providers – be sure to update locations frequently if you want good feedback ratings!
2. How do I Track Cargo on tirbid.com?
   If you’ve shipped cargo, just click on your cargo detail page. Scroll to the bottom and you will see a Google Map with location information (both on the map itself and in writing). If the Provider has updated the location, it will appear on this map automatically. If you’re the Provider, you can easily update the location of cargo by clicking the “Update Location” button on the cargo detail page.
3. What is eBay Shipping Center?
   The eBay Shipping Center is a way to connect your tirbid.com account with your eBay account. After you’ve connected the accounts, you can see all of your auction information (auctions won, items bidding on, etc.) from within your tirbid account. This feature helps you coordinate goods purchased or sold on eBay with the transportation used.
4. How does eBay Shipping Center work?
   eBay Shipping Center simply links your eBay account and your tirbid account, so you can see your auction information quickly and easily. Updates from eBay are automatically and instantly visible from your tirbid account.

Tirbid Forum

1. What is the Tirbid Forum?
   The Tirbid Forum is a place where members of the website can discuss various issues relating to the transportation of cargo. The Forum is categorized for different discussion purposes, and topics can range from “assistance with packing” to “which Provider has been the best.” If you have any questions at all about Tirbid or the transportation of cargo, we encourage you to post on the Forum.
2. How the Tirbid Forum work?
   To get started on the Forum, just click the Forum link on the main navigation toolbar of the website. From there, you can see all the discussion categories. Within each discussion category you will see multiple topics of conversation (started by users just like you). You can either create new topics, or reply to topics already there.